Episode 370: Triggers – direct and indirect

The direct ones are, well, direct. They are easy to see. Who wouldn’t be offended?  Indirect triggers are trickier.

If I know the other person well, I may have a good guess at their indirect triggers. I can try not to create problems. I can consider those indirect triggers when I speak or don’t – or act or don’t.

If I don’t know the other person well, and I inadvertently hit an indirect trigger, I may know immediately, or not so soon.

I could just assume that the other person is overreacting for no reason. That assumption doesn’t help either of us.

Instead, we can take a breath, consider the possibility that I have unintentionally hit a nerve and give a little grace. Better for both of us.

Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.

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