Stephen McGarvey is the author Ignite a Shift: Engaging Minds, Guiding Emotions, and Driving Behavior. We discuss motivation, the importance of being understood, and the impact of certain words. Plus, I ask Stephen this question: 

“Why is this not creepy and manipulative?” Listen to our conversation to hear his response. You can learn more about Stephen’s work and the book at http://solutionsinmind.com/

Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.

Enjoy the show for free on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/  And you can follow us on Twitter @conflictsolving.