Episode 154: Listening for the need behind the words

When we hear something that surprises us – and that we don’t agree with – it can be easy to jump to outrage and stay there. Stewing in the outrage and dismissing the person who said such a thing. Conflict embraced and solidified. “How could they say that!!” might be more useful as “How could they say that?” A question instead of an exclamation. A consideration of the need behind the words.

Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.

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