Both the directness and the intensity with which we express disagreement influence the solution.  A paper titled “The Directness and Oppositional Intensity of Conflict Expression” explored combinations of high or low directness and high or low intensity in expressing opposition.

The best approach, according to the paper, is high directness/low intensity. In that case, the clear expression of opposition leads to a clear understanding of it. And a low intensity approach allows those involved to focus on the problem they are trying to solve and to avoid getting caught up in personal attacks or defenses. Say what you mean, mean what you say – but get your point across without being mean.

The brief newspaper article featuring the research paper can be found here: https://www.nytimes.com/2015/05/10/business/be-direct-and-low-key-to-defuse-discord-at-the-office.html   “Applied Science” column, New York Times, May 10, 2015, Phyllis Korkki, “Defuse Discord at the Office: Be More Direct”. An abstract of the research paper and information on accessing the entire piece can be found here: https://journals.aom.org/doi/abs/10.5465/amr.2013.0124. “The Directness and Oppositional Intensity of Conflict Expression” by Laurie R. Weingart, Kristin J. Behfar, Corinne Bendersky, Gergana Todorova, and Karen A. Jehn. Published Online on April 22, 2014. 

 Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.

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